Contact us
Last updated: 2026-11-02T09:49:56+00:00
No phone line or contact form is offered on this page, since a written record beats a conversation with no record afterward.
A wording mistake, a broken link, something unclear in our cookie or privacy notice, or a page pretending to be us: write to [email protected] about any of it.
Account, payment and bonus questions
These have to go through the gaming platform, not through us. For everyday questions, live chat within your account is quickest; for formal complaints and documents, the platform's own support address is better suited. Because account access is not something available to us from this side, emailing cannot get an account unlocked, a withdrawal paid out or a bonus reinstated.
What to include
- The case is found using the email address your account is registered with.
- The specific date and time, and your time zone as well.
- Should the issue be visible, a screenshot would help.
- For payment questions, include the transaction reference.
Those four items in hand, we can typically look into a case without delay. The first response becomes a request for those missing details when they are not included, costing a day.
Response times
No specific hour count is guaranteed on this page. Depending on when you write, it varies, and an assurance nobody can keep in the small hours of the night achieves less than silence would. Messages get answered in the order they come in.
Complaints
A reply that fails to resolve your issue should be followed by a written request and escalation via the operator's complaints procedure. If that path runs out, the authority behind the licence is next, and its details are in the platform's footer.
By email we will not ask for a card number, your password or a one-time code. That rule applies just as much to anyone writing for us. 18+ only.